Delivery / Shipping & Returns
1. What shipping methods does Cre&ade offers?
We offer 2 types of postage:
- Normal Postage (3 - 5 working days via Singpost)
- Standard Courier (1 - 3 working days delivery via Simplypost)
- For International Shipping, kindly email us separately at email@example.com
Packages must not exceed the maximum dimension of 240mm (width) x 340mm (length) x 70mm (height) and weighing not more than 2kg..
Otherwise, the order cannot be mailed out via standard local postage. Packages will automatically be charged at standard courier rate. We will contact you via email when this situation arises.
Normal mail comes with the risk of lost delivery. We recommend that you opt for other delivery modes (courier) for security of the receipt of your item.
We are not liable for any lost or delayed mails, if such situations arises.
2. When will my order be mailed out?
Once payment has been received, the item will be mailed out within 1-2 working days. Please note that this does not include weekends and public holidays.
3. If I did not receive my parcel, who do I contact?
Please fill in your queries at the Contact Us page. Otherwise, email us at firstname.lastname@example.org
4. Does Cre&ade provide return?
We accept returns for items that are unworn, unwashed, unaltered and with the tags intact. To request for a return, email us at email@example.com